Shipping policy
Shipping Policy
At Haus and Waltz, we strive to ensure your order is processed and delivered in a timely manner. Please review the following details regarding our shipping process:
Order Processing:
- Available Products: Orders for in-stock items are processed within seven (7) business days of purchase.
- Pre-Ordered Products: Pre-ordered items are placed within five (5) business days, and you will receive a confirmation email with the estimated delivery timeline.
- Please note that orders are not processed on Saturdays, Sundays, or public holidays.
Customs Duties and Taxes:
- Haus and Waltz is not responsible for customs duties or taxes that may be imposed by the destination country.
- Customers are advised to contact their local authorities for further details regarding customs fees.
Lost or Stolen Packages:
- If a package is lost or stolen, the shipping company is responsible for initiating an investigation.
- Reimbursement will be made based on the insured value of the package.
Undelivered Orders:
- If delivery is attempted but the customer is unavailable, the courier will leave a notice for rescheduling.
- If delivery is unsuccessful after five (5) business days, the order will be returned to our warehouse.
- Customers will be responsible for any shipping and return fees in such cases.
For any questions or concerns regarding shipping, feel free to contact us at operations@hausandwaltz.com or visit www.hausandwaltz.com.