Borromeo flower basket

At Haus and Waltz, we guarantee the quality and durability of our furniture. All products include a 5-year limited warranty that covers manufacturing defects such as structural issues, faulty stitching, or material failures under normal residential use.

The warranty does not cover:

Normal wear and tear Damage caused by improper use or accidents Improper cleaning or chemical use

How to request warranty service:

If you believe your product has a manufacturing defect, please contact us at operations@hausandwaltz.com
with:

Your order number
Photos or videos of the issue
A brief description

Our team will assess the case and guide you through the next steps.

We accept exchanges under the following conditions:

• Items must be new, unused, unwashed, undamaged, and unaltered, with all internal tags intact.
  
• Exchanges are processed as store credit in the form of a Haus and Waltz E-Gift Card.
  
• Requests must be submitted within 10 calendar days from the delivery confirmation email.
  
• Customers are responsible for return shipping costs.
  

Not eligible for exchanges:

• Sale items
  
• Pre-ordered items
  
• Custom-made items
  

If you received a damaged or defective item, please contact Customer Care within 3 calendar days of delivery.

We accept returns under the following conditions:

• Items must be in original, unused condition, with all packaging and accessories included.
  
• Returns must be requested within 10 calendar days of delivery.
  
• Returns are refunded as store credit (E-Gift Card).
  
• Customers are responsible for return shipping costs.
  

Once the item arrives at our warehouse, a quality check will be completed within 5 business days. If approved, store credit will be issued via email.

Note: We are not responsible for customs duties or taxes in the destination country.

We accept the following payment methods:

• Major credit cards (Visa, Mastercard, American Express, Discover)
  
• Debit cards
  
• PayPal
  
• Apple Pay / Google Pay (if enabled on your browser or device)
  

All payments are processed securely through our encrypted checkout system.

Delivery times depend on the product type:

In-stock items:

Ships within 7 business days.

Pre-ordered items:

Placed within 5 business days, followed by an email with the estimated delivery timeline.

Additional notes:

• Orders are not processed on weekends or holidays.
  
• The carrier will contact you to schedule delivery when applicable.
  
• If delivery fails after 5 business days, the package will return to our warehouse and reshipping fees will apply.

products may offer customization options such as different sizes, materials, or finishes. Custom orders are non-returnable and non-refundable, as they are specially made for you.

If you need a custom request, please contact us at operations@hausandwaltz.com

If your item arrives damaged or with defects, please contact us within 3 calendar days of delivery at operations@hausandwaltz.com